National Certificate 3 in Guest House Operations

Maldives National Skills Development Authority

 

National Certificate 3 in Guest House Operations

Course Fee

Awarding Body

Villa College

Intake

January / May / September

Duration

17 weeks

MNQF Level

3

Mode

Face To Face
Code
NCGHO

Programme Details

Introduction

The program is designed to equip students with the essential skills, knowledge, and competencies to effectively participate in implementing various tasks related to smooth and effective operation of Guest Houses. This comprehensive training ensures that graduates are well-prepared to lead, manage and take up growing employment opportunities from Guest Houses located all over the Maldives.

General Entry Criteria

  • Completion of Key Stage 2

Core Modules
  1. Develop tourism industry knowledge

  2. Apply work ethics and professionalism

  3. Follow health, safety and security procedures

  4. Practice effective workplace communication

  5. Provide effective customer care

  6. Perform basic computer operations

  7. Provide first aid

  8. Respond to fire

  9. Clean guest house and its equipment

  10. Prepare Rooms for Guests

  11. Respond to guest inquiries and complaints

  12. Receive & Process Reservations

  13. Manage Financial Operations

  14. Perform arrival and departure services

  15. Organize excursions and site seeing trips

  16. Undertake basic of food and beverage services

  17. Perform Guesthouse office administration Procedures

  18. Maintain guesthouse premises

  19. Provide information related to History of Maldives and its culture

  20. Provide laundry Services to guests

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Villa College began its historic journey on the 28th of January 2007, with the registration of its first institute, Villa Institute of Water Sports followed by the Villa Institute of Information Technology (VIIT) and Villa Institute of Hospitality and Tourism Studies.
Villa College QI Campus
Rah Dhebai Hingun 20373 Male', Maldives
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