Certificate 3 in Front Office Operations provides a distinctive learning experience to participants through a combination of knowledge and practical skills that are highly valued and recognised by the industry in the field of hospitality operations. Candidates undergo extensive skills training activities in the area of front office operations and demonstrate their knowledge and skills by applying them in the placement settings. Building workplace etiquette and promoting proper ethical values are important aspects of this programme. The programme produces individuals who are work-ready, and who are capable of undertaking front-office operations responsibilities in hospitality undertakings at the service level. Candidates who successfully complete the programme can pursue their further studies at Certificate 4 level.
General Entry Criteria
Completion of Basic Education (Key Stage 2 / Grade 6) OR
Attainment of a Level 2 qualification
Alternative Entry Criteria
18 years of age AND
Ability to communicate in the language of instruction.
English for Effective Communication
Core Skills for Workplace
Understanding International Hospitality Industry
Essentials of Front Office Operations
Upon successful completion of this programme, participants will be able to
Demonstrate basic knowledge and skills in the area of front office operations, and become familiar with the industry.
Apply knowledge and skills to carry out daily routine operations in hospitality establishments in the area of front office operations.
Examine distinctive features of the front office sector and solve straightforward problems in this area.
Apply language, mathematical and ICT skills required to undertake key functions.
Take responsibility at the service level and make a contribution to the evaluation and improvement of practices and processes.
Follow health, safety and security procedures in hospitality establishments and meet the ethical standards in providing the services