Key Facts
| COURSE CODE | C3CC |
|---|---|
| COURSE DURATION | 15 Weeks (1 Semester) |
| COURSE TYPE | Certificate level programmes |
| MNQF LEVEL | 3 |
| ACADEMIC LEVEL | Certificate 3 |
| LEARNING MODE | Full-time |
| ENTRY REQUIREMENTS | General Entry Criteria Completion of Basic Education (Key Stage 2 / Grade 6), or Attainment of a Level 2 qualification Alternative Entry Criteria 18 years of age, and Ability to communicate in the language of instruction. |
| COURSE OVERVIEW | · Intake: January / May / September · Course Fee: MVR 2,150 per month (4 months)
|
| STRUCTURE | Modules: 1. Introduction to Customer Care 2. Communication Skills and Relationship-building 3. Personal Leadership 4. Basic English |
| FACULTY / CENTRE | Centre for Foundation Studies (CFS) |
| AWARDING BODY | Villa College |
| PROGRAM DESCRIPTION | This programme covers key concepts of customer care, communication skills, relationship building and personal leadership. It explores effective customer service techniques and practices in authentic scenarios. The programme is organised around practical sessions and seminars in a very enjoyable learning environment. It will benefit anyone who deals directly with customers. Students who successfully complete the programme can enroll in any business related programme at foundation level |