Certificate III in Customer Care

This programme covers key concepts of customer care, communication skills, relationship building and personal leadership. It explores effective customer service techniques and practices in authentic scenarios. The programme is organised around practical sessions and seminars in a very enjoyable learning environment. It will benefit anyone who deals directly with customers. Students who successfully complete the programme can enroll in any business related programme at foundation level

Key Facts
COURSE CODECIIICC
COURSE DURATION15 Weeks
COURSE TYPECertificate programmes
MNQF LEVEL3
ACADEMIC LEVELCertificate III
LEARNING MODEFull-time
ENTRY REQUIREMENTS

General Entry Criteria

Completion of Basic Education (Key Stage 2 / Grade 6), or Attainment of a Level 2 qualification

Alternative Entry Criteria

18 years of age, and Ability to communicate in the language of instruction.

COURSE OVERVIEW

· Intake: January / May / September

· Course Fee: MVR 1900 (Per Month)

· Total Number of Semesters: 1

STRUCTURE

Module

1. Introduction to Customer Care

2. Communication Skills and Relationship-building

3. Personal Leadership

4. Basic English

FACUALTY / CENTRECentre for Foundation Studies (CFS)
AWARDING BODYVilla College
Related Programs

Certificate 4 in Nursing

...

Foundation for Health Sciences

...

Certificate 4 in Pharmacy

...

Certificate 3 in Accounting

Certificate 3 Programs at Villa College provides a distinctive learning experience to participants through a combination of knowledge and practical skills that are highly valued and recognized by the industry. ...

Certificate 3 in Hospitality

Certificate III in Hospitality Operations provides a distinctive learning experience to participants through a combination of knowledge and practical skills that are highly valued and recognised by the industry in the field of hospitality and tourism operations. ...

Certificate 3 in Business Studies

Certificate 3 Programs at Villa College provides a distinctive learning experience to participants through a combination of knowledge and practical skills that are highly valued and recognized by the industry. ...

Certificate 3 in Human Resource Management

Certificate 3 Programs at Villa College provides a distinctive learning experience to participants through a combination of knowledge and practical skills that are highly valued and recognized by the industry. ...

Certificate 3 in Information Technology

Certificate 3 Programs at Villa College provides a distinctive learning experience to participants through a combination of knowledge and practical skills that are highly valued and recognized by the industry. ...

Certificate 3 in Marine Science

Certificate 3 Programs at Villa College provides a distinctive learning experience to participants through a combination of knowledge and practical skills that are highly valued and recognized by the industry. ...

Certificate 3 in Library Services

...

Certificate III in Aquatic Recreation

...

Certificate 3 in English for Social Communication

...

Certificate 4 in Accounting

Certificate 4 in Accounting ...

Certificate 4 in Marine Science

Certificate 4 in Marine Science ...

Certificate 4 in Multimedia Technology

Certificate 4 in Multimedia Technology ...

Certificate 4 in Information Technology

Certificate 4 in Information Technology ...

Certificate 4 in Human Resource Management

Certificate 4 in Human Resource Management ...

Certificate 4 in Business Adminstration

Certificate 4 in Business Adminstration ...

Certificate 4 in Tourism and Hotel Operations

Certificate 4 in Tourism and Hotel Operations ...

Foundation in Psychology

...

Foundation in Law

Foundation In Law ...

Foundation in Teaching

Foundation in Teaching ...