Certificate III in Customer Care

This programme covers key concepts of customer care, communication skills, relationship building and personal leadership. It explores effective customer service techniques and practices in authentic scenarios. The programme is organised around practical sessions and seminars in a very enjoyable learning environment. It will benefit anyone who deals directly with customers. Students who successfully complete the programme can enroll in any business related programme at foundation level

Key Facts
COURSE CODECIIICC
COURSE DURATION15 Weeks
COURSE TYPECertificate programmes
MNQF LEVEL3
ACADEMIC LEVELCertificate III
LEARNING MODEFull-time
ENTRY REQUIREMENTS

General Entry Criteria

Completion of Basic Education (Key Stage 2 / Grade 6), or Attainment of Level 2
qualitifcation

Alternative Entry Criteria

18 years of age, and Ability to communicate in the language of instruction.

COURSE OVERVIEW

· Intake: January / May / September

· Course Fee: MVR 1900 (Per Month)

· Total Number of Semesters: 1

STRUCTURE

Module

1. Introduction to Customer Care

2. Communication Skills and Relationship-building

3. Personal Leadership

4. Basic English

FACUALTY / CENTRECentre for Foundation Studies (CFS)
AWARDING BODYVilla College
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